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Goldbelly Reviews Summary
The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Finding what I needed on the website was easy, as was the checkout process. It was helpful to get the shipping info and updates emailed to me as well as the recipient so we both knew what to expect. Price was reasonable and food stayed fresh and delicious.
Candy arrived earlier than expected. All products were good quality and tasty.
Food was perfect. As a gift, they said it came perfect and was great. In that i could ask for no better.
The lobster rolls were delivered on-time and were extremely fresh. It was a Mother's Day gift and she couldn't have been more excited or pleased with the delicious delivery.
This was a gift for a true rice crispy's treats. She was so excited that family members even texted me to tell me how excited she was! I was very glad that I purchased this gift for her.
Cheesecakes were delivered in good shape... delicious.
Shipping was quick and product was in great condition
Easy ordering, prompt delivery, product was packaged very nicely ( good presentation), quality of product was excellent
I put delivery well in advance and date was missed, food spoiled
The shipment arrived in time and was well packaged.
The food was great and was delivered perfectly on time.
Delivery and quality of the food received was great! Package was delivered right on time.
Great communication and prompt delivery. Products were great as well.
Everything was delivered on time and packaged very nicely!
The food was excellent but you have no control over that, so
Easy to order, arrived on time, and everything was delicious!
Product arrived on time and well and quality was excellent.
Customer service was great, when I needed to modify an order. Food showed up in great shape.
Ordered a key lime pie from them 2 weeks ago. No delivery notice, no delay notice, they won't answer the phone at all. When you send them an email, they tell you they will get back to you in 5 DAYS, which is completely unacceptable, BUT then they don't respond at all. No updates on your order online, just ZERO response. Missed my Aunt's birthday completely. TERRIBLE company. Save your money and spend it ANYWHERE else.
EDIT - They finally did respond and refunded my money.
From the business
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members