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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Timely delivery and very tasty. My mom was so very happy!
Ordering was easy and delivery on time. Well packed
Everything. Ordering was a breeze, shipping was fast, and there was a lot of variety for me to choose from.
Shipping was fast and everything arrived well packaged. Heating instructions that were needed for some items were clear and easy to do!
We ordered a cake for my son's 3rd birthday and it was delicious! It tasted fresh and he absolutely loved it!
Delivery was on time, packaged great, and the pudding was amazing!
Lobster was delicious. Cooked to perfection on charcoal grill. I have pictures that you should have to showdase your product
Order came on the day it was supposed to and nothing was missing! Very easy to order!
Food was delicious and reheated easily. Tasted fresh.
Came quicker than anticipated and was delicious. Stickers on the box was a cute touch.
Everything was smartly packaged, all in a nifty little Langer's soft side cooler. The meat & bread was absolutely delicious! I even found recipes for their coleslaw & Russian dressing to make an authentic Langer's #1. :)
Arrived when expected; food in good condition; good quality offerings
The food was delicious and easy to heat up. It was great to receive a complete meal and not have to add a thing!
Everything. My previous five orders were all delivered on time and in great condition.
Magnolia bakery, It looked as good as it was presented and it tasted even better
Ordering, email updates, tracking, delivery on time, and both times we ordered the food was great,
I had two ordersThe Carlos Black & White cake came on time and was excellent. The other order of Lobster Claws from Carlos was three days late and the pastry was stale.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

