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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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The cake I ordered for my brother in-law was a big hit!
I had it sent as a gift so Idon't know the particulars, but it was delivered on time.
The site was easy to use.
On time delivery to my destination. Provided good tracking status
Bagels and cream cheese and lox as expected... except
Good in a pinch when homemade is not in the offing.
Orders arrived quickly. Portions were large. Food was delicious.
I was very pleased with Goldbelly's selection and with how quickly the order went out.
Donut was a great surprise for my granddaughters 13 birthday. She loved sweets and the huge donut was a great novelty. It was delivered on time too
Everything went perfectly. Sandwich was so fresh and still chilled when it arrived.
Delicious Muffuletta. I definitely order again.
If fed 8 adults.
The food is all excellent and the speed of delivery spectacular. I'll definitely be back again.
Delivery was so fun from or fave pastry shop across the country!
Everything! It was a gift and the recipient was thrilled!
The crab was pretty good, the price was a little high.
Amazing selection, great restaurants. And everything I received was excellent
Delivered when stipulated, important for special occasion gifts
Everything. It arrived as promised, noting was broken, it was fresh and delicious.
The cheese was delivered on time and everything was delicious
Goldbelly was great! Delivery speed and content packaging was perfect... but the "I love you" donuts I ordered for our 25th wedding anniversary were very stale. I don't know if that could be avoided with baked goods but for $79 they would have to be better for me to do again.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

