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Goldbelly Reviews Summary
The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Ordered Stan's donuts. Arrived 8:15pm the day of delivery, cold packs at outdoor temperature, so not cooled any more.
The donuts were okay but not great. Frosting melted o to wrappers/had to be peeled off. These were not better than fresh grocery store donuts. The lack of freshness from being on a delivery truck for 13 hours, mailed the day before, and receiving them at night time instead of morning really ruined the experience of getting donuts for me. It might have been better to receive them the next morning so that I would at least get them at a reasonable time for eating them.
Really though, next day air should have been used for shipping, in order.to guarantee a morning delivery, not next day air saver which just means whenever on that day. Come on.
At the price I paid, I expected much better than I received. If I if ored the price, I still wpuld prefer fresh grocery store donuts to what I received.
The customer service has been superb. We are in the midst of a global pandemic, and Carlita got back to me promptly w/ answers to my issues.
I ordered lobster rolls for my mom for Mother's Day. She absolutely loved them! Great experience
Great experience with Mike's pastry. My sister loved it and everything was wrapped individually.
First Delivery was 3-4 days late. It was replaced and handled the way I would expect.
Everything was easy, reliable, & delivered as promised.
It was so easy to order! And I was able to select from fantastic vendors.
The food was excellent! Right from the French Quarter.
Everything- pleasantly surprised no delays during the current status of the area. Arrived on time for birthday cake!
So adorable and very nice presentation. Also quite tasty!
The food was amazing, showed up as promised, easy to order
Food was awesome, on time and arrived in excellent condition. Always have a great experience with Goldbelly
Recipient was delighted with the ribs and said they were delicious. No problems with delivery.
Ease of order and prompt delivery followed by delicious meals
The food was delivered in a timely manner But not until the second try.
Process of requesting and coordinating a change in the original delivery date. The response and help of staff on this.
Everything. Simple order instructions, timely delivery
The bagels were pretty much the real deal -- would be great if I could receive them earlier in the day (so they were fresher)
From the business
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members