Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The food arrived within one hour of the scheduled delivery time. It was well packed and included everything we had ordered. The bagels were individually wrapped in plastic wrap to keep them fresh.
What could be better than a Lou Malnati's pizza on my table when I can't be in Chicago? Love this fast, convenient service!
Fast delivery from my very fave places. Food in great shape. Recipients very pleased.
Great quick service, everything seemed fine when shipped, easy to navigate and pay!
The bagels were delicious. I received a credit towards my next order.
I have ordered a couple of times from Goldbelly and they never have disappointed whether it comes to taste or delivery time.
Delicious bagels and cream cheese; great selection; fast delivery!
My item arrived on time and the recipients loved it!
Mom's Mother's Day guft was 2 days late, but worth the wait! She enjoyed her cupcape assortment, and shared a few with her neighbors :) All the cakes I wanted were sold out, but she was tremendously pleased with the alternative!
Shipping was reliable. Perishable goods were packaged well.
Such a great experience using Goldbelly! The Boston Cream Pie we ordered arrived on time and was absolutely delish! Would highly recommending to my family and friends!
The delivery was excellent and I was kept up-to-date. I placed the order two days before and luckily it arrived right on time.
Cheesecake delicious! Delivery as specified. Packaging was meticulous and seamless!
Delicious and lemony crust with creamy and luxurious cheesecake nested within. Great job!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

