Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
All was packed beautifully. The Salmon was the best I've ever eaten.
It was easy to order, Fast shipping. The recipient was delighted with their Magnolia Bakery Banana pudding.
Everything was great. From placing the order to sharing the cheesecake!
Ordering was very easy. Options are amazing. My sister loved her gift and everything was delicious!
Both orders arrived exactly as promised and were delicious.
Everything - the delivery came on the expected date and the steaks were fantastic!
I've had apple fritters from quite a few places! But you're genuinely the best fritters that I have ever eaten in my lifetime! Thanks to Stans donuts and coffee
Shipment of fresh seafood was on time and came with correct amount of lbs!
Shipping was on time and the food was packaged well in the shipment.
The items arrived fresh in spite of the couple days in transit. They are absolutely delicious. I put some in the freezer (there are only two of us so we weren't going to eat eighteen "chubby wubbies" that quickly.) I'm very happy to support independent businesses as long as prices aren't outrageous and shipping doesn't end up costing more than the item which we all know can sometimes be the case.
Food was close to being on time, despite being shipped to Alaska. Flavor was really good, texture was meh.
Great sandwich, delivered overnight. A trip to New Orleans without the plane!
They assisted with an address change and were very nice and helpful! Prompt delivery!
The food got here very fast and in good condition!
My mom really loved the pies and something new to try
The food came in excellent packaging. And it was delivered on the day I asked for.
Shake Shack burgers were fresh, buns soft and all was great
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

