Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Sandwiches delivered when stated and arrived in great condition
The recipients said the food was delicious and that it was carefully wrapped.
Great service, quick delivery and thankful to have access to this product.
Packaging was perfect. Beautifully designed and sustainable. Also, kept the sausages nice and cold until delivered. :)
Cake was amazing, it arrived perfectly and was beautiful. I had it for a social distancing luncheon outside and cake was beautiful with the pink and white themed luncheon..
Everything! Great selection, excellent communication throughout and first-rate delivery. Thank you! First-time customer and will be back whenever I need another cake! Very reasonable cost and shipping too!
Delivered on time and the most delicious cake ever!
Such a wonderful experience from the time I placed the order up to delivery. Thank you for partnering with Carlo's Bakery to make this possible. Due to the Quarantine we were unable to surprise our 14/17 year old with their first trip to NJ to visit the bakery in person for their birthdays. This service made it possible to bring smiles to my daughters faces even during a difficult time. THANK YOU
I love this service and will definitely use again - easy and efficient.
The food remained frozen throughout shipment. Everything we had was delicious!
I made an error in my order and it was corrected without any issues. Excellent customer service.
Delivered on time, I love the tracking, you can see what timeframe the order would arrive. It was packaged well. Very pleased.
Everything! No problems, order came exactly as ordered and on scheduled time.
Great site to navigate, great choices and so easy.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

