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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Perfect delivery. The gift recipients, including the 3 and 5 year old, all thought it was delicious!
Delivery arrived when promised! The pretzels were amazing. Definitely a taste of New York!
Everything was nicely packed and frozen except for the Shake Shack delivery which had thawed too quickly
Great product, promotion price, delivery arrived on expected date.
Delivered on time and in great condition very pleased
The food was amazing, the delivery was on time, and the packaging was perfect!
It was delivered perfectly, still frozen, no damage. Food was delicious
The ordering process and the delivery went perfectly
It arrived on time, well packaged. Very satisfied with the whole process.
Delivered on the date expected
Having a vegan option
Item arrived in great condition
Everything exactly as promised-in perfect condition
The ordering process was simple and efficient. The food was delivered as promised and packaged really well. It was fresh and delicious according to my parents. They enjoyed it for two nights!
Ordering was smooth and easy. The shipment arrive exactly as promised.
The cheesecake was delicious and arrived exactly on schedule.
It was very easy to shop and order and the pies came on the date we expected them to come. They have been delicious.
Everything! Prompt delivery, it was a surprise for m granddaughter's birthday, she loved it, and they were delicious!
On-time delivery, fresh, and well packaged, and of coursed great taste
Prompt delivery of an excellent product. Came in perfect condition and was delicious.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

