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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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The whole process from advertising, pictures, what you offered, from whom, reviews, payment, shipping and receiving--all what was promised, was delivered
The graduation cake arrived cold and perfect. It was one of the most delicious cakes we have ever had. Every single person that had a piece of that cake said the same thing, "best cake ever."
Delivered when expected. Well packaged. Subs from White House were fresh and delicious. Not the same as getting at whitehouse in person but was a great experience as I am a native of New Jersey living in Florida now. Will order again and recommend you to my friends and family.
Good selection, prompt shipping and everything arrived in good and fresh condition. I had sent several as gifts and was asked by two of those that received them what service I used so they could use it as well.
It arrived on time, just as it was expected and it arrived frozen - even on a warm day, I was pleased it arrived completely frozen
Food came on time and packaged well. It made our graduation celebration very special
When item finally was retrieved it was in good condition.
Good choices and great experience! Will use again! Thank you
Everything, site is easy to operate, and the food is delicious!
My fresh scallops arrived with the ice pack still frozen after the two days of shipping.
It was a great experience and my son got the delivery right on schedule-- even during this crazy time!
Delivery on time. Product well packaged. Item was everything it promised.
The Carlo's Bakery cake was delivered on time and in great condition. It was packed very well and the cake tasted great.
We ordered the turducken amd it was amazing! I will do it again for sure!
My son really enjoyed getting a taste of Walters for his birthday!
Ship date was as described and arrived on scheduled date. Contents of were perfect.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

