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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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The presentation of the packing and the very very quick service.
I love y'all the cakes was delicious I will be ordering from you again soon
The ribs were excellent! I will order more tomorrow!
The pie was absolutely delicious The packaging was a bit mangled, but the pie was not damaged.
Everything was perfect and the lobster from McLoons was the best. Way too good to eat on a roll. I e-mailed them and told them that too.
The food wasn't as good as I hoped. It took about 10 minutes longer to cook than the directions said and by the time the filling was warm, the bread was crunch like toast. I'm not really one to complain but it really just wasn't that good
Arrived on time & packaged beautifully. They were surprised to get the bagels since they can't come to NY to visit.
Love the surprise to my mom in CT from Australia. She loves and it was easy to order.
Delivery was very expedient
Quality of food was impressive
Loved it! Thank you - my new favorite gift giving experience:-)
Everything went as promised. Cake was fresh and yummy.
The chocolate layer birthday cake was amazing. It arrived on time. My friend loved it.
She is still talking about it.
Food was Amazing Quality! Tasted like I was actually at the Restaurant!
Received a gift certificate from my son and his family for Mother's Day. Had never heard of this site before this. I settled on the 5 pounds of Organic Maine Blueberries because I love Maine AND Blueberries! Was trying to think of how I would store all five pounds when they arrived already frozen and packed in dry ice. Awesome! All I had to do was divide them into freezer bags and drop them in the freezer. Super Easy!
Food was delivered on time and easy to prepare and tasted good
Shelby from customer service was very helpful in getting the order reshipped-high five to her!
We will be back to order again
Excellent food, on time shipping as promised even through these difficult times, and excellent customer service to help me cancel a prior order, thank you!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

