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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
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Food arrived when we were told it would be. Fresh, package very well!
Everything was great--the tracking, very easy to order, and the recipients loved it!
It was incredible how fast the product got from Maui to Michigan. The banana bread was a perfect mothers day gift for my mom. I thought the pricing was reasonable too.
Easy to use site, fast delivery, mom loved the pies!
Ordering was easy. Getting knowledge of small businesses we could help was awesome.
Everything was done very well ordering and delivery
Delivery was fast. Bagel packed perfectly and fresh.
Order process is very easier. The cheesesteaks is good. Price is a quite high but since we got it from the Flash Sales deal it make it worth it. Not sure I will order it again at listed price
Met expectations Pizza was amazing. Recommending to everyone. 5 STARS
Birthday present for my daughter in love that loves Cinnamon rolls! She said they were "Awesome"
The pizzas were great. Ny people never had it. They loved it. I sure missed it. They never heard of provel cheese. Lol. It's second nature to me. I'll be ordering again but I want my salad dressing shipped separate not frozen.
Delivery was right on time and the products were fabulous!
Crab cakes still frozen, when they made it here to California!
Problem and nobody got back to me. Afraid to order again!
Everything was just as expected. Slight issue with the jars of sauce in that all three popped open due to the freezing but at least it didn't spill.
Food was good i cant get a good deep dish pizza here and my wife finally got to try one
The whole process went amazing. It was my wife's 50th birthday the cake came on her birthday as promised, the Cake thawed in time and the cake was amazing
It was absolutely delicious and can't wait to order another!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

