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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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They came earlier than expected. My Daughter in-law loved the sentiment and devoured them all up. It was nice to be able to get them for her Birthday in remembrance when she took me to Paris last year. Thank you very much.
Everything about the order went well. From the ordering, delivery date selected, the quality of the packaging and quality of the food. Amazing
It was a great surprise for my parents. They got it right when I was told it would arrive. Cold & ready to enjoy!
Everything was great. I got this as a gift for my sister and it brought her to tears. Thank you for the great service!
Both of my orders were delivered on time as scheduled. Both arrived well packaged and were easy to prepare and delicious.
One was for a birthday gift and the recipient was thrilled!
It was a perfect experience! My friend was so thrilled to get the Essa Bagels it took her back to the time she lived in NY and that's exactly what I wanted! She has posted so much about it on Instagram!@kiradixon that others have ordered because of her posts!
Thank you so much for fixing an issue. I received these cookies and they are so fresh and delicious.
Great product and seemed to be enjoyed by my mother!
Everything was perfect cold, fresh, oysters went that day! Absolutely positively stoked
The entire experience was perfect. Ordered on line for my auntie in Southern California after receiving a gift myself.
Everything was as smooth as it could have possibly been
Everything was delicious and it was so nice to get special treats in the mail!
First of all the Lobster rolls were delicious. Delivery was right on time as promised. Everything you needed for the lobster rolls was provided. My only wish is that I wish the lobster rolls were bigger, because I love lobster. 2 of my family members had never had lobster rolls before and enjoyed it.
It came quickly after the order was fulfilled by the store and they did their part. But, it took them or who ever quite a while to pack the pizzas. But, I've re-ordered already so that means something great happened. Pick up, transportation and delivery was excellent.
The delivery was perfect and on time! The cake exceeded my expectations, fresh and delicious!
Delivery went well. Everything was nice and fresh.
Delivery was on time and everything was perfectly wrapped
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

