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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Food was fresh and delicious - chowders and lobster rolls - everything was packed well and delivery was timely
The delivery and the quality of the apricots. The best I've ever tasted.
It was a gift I sent and it was amazing. My friend loved the cakes and they were packaged very well.
My problem was resolved quickly and to my satisfaction. Great job!
The cake arrived in perfect condition and it was delicious!
My son's family enjoyed their seafood dinner
Thank you
Delivery arrived in a timely fashion and meat was still frozen!
Easy to order, site is descriptive & the food was amazing!
Prompt service in filling order and UPS delivery for getting them here in 2 days. Bagels are delicious, great quality and selection. Born and raised in NY now in Florida first time trying Ess a Bagel was thrilled with the authenticity.
Just the fact that I found one of my favorite places from home.
The transaction was easy, food arrived quick and very fresh!
Everything! Food was great& arrived when promised.
Easy to order and arrived on time! Super fresh and delicious!
Gift arrived on time and was enjoyed! Good quality items!
Delivery on time and order was amazing! My parents loved it!
Anything you order from GoldBelly right now will be delayed due to COVID shipping issues. GoldBelly doesn't tell you this until after you submit your order. Delays are fine with regular items, but the last thing I want to be delayed in some warehouse somewhere is food. I would not recommend GoldBelly.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

