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Goldbelly

3.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Goldbelly Reviews Summary

The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.

This summary is generated by AI, based on text from customer reviews

service
129
value
123
shipping
126
quality
112
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Virginia
1 review
0 helpful votes
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Food was fresh and delicious - chowders and lobster rolls - everything was packed well and delivery was timely

Date of experience: May 21, 2020
Virginia
1 review
0 helpful votes
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The delivery and the quality of the apricots. The best I've ever tasted.

Date of experience: May 21, 2020
Virginia
2 reviews
0 helpful votes
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It was a gift I sent and it was amazing. My friend loved the cakes and they were packaged very well.

Date of experience: May 21, 2020
Virginia
1 review
0 helpful votes
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My problem was resolved quickly and to my satisfaction. Great job!

Date of experience: May 21, 2020
Virginia
1 review
0 helpful votes
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My items were shipped when I was told they would ship. They also arrived when I was told they would arrive and packed well. Thank you!

Date of experience: May 21, 2020
Virginia
1 review
0 helpful votes
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The cake arrived in perfect condition and it was delicious!

Date of experience: May 21, 2020
Virginia
1 review
0 helpful votes
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My son's family enjoyed their seafood dinner
Thank you

Date of experience: May 21, 2020
Virginia
1 review
0 helpful votes
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Delivery arrived in a timely fashion and meat was still frozen!

Date of experience: May 21, 2020
Virginia
1 review
0 helpful votes
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Easy to order, site is descriptive & the food was amazing!

Date of experience: May 21, 2020
Virginia
1 review
0 helpful votes
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Prompt service in filling order and UPS delivery for getting them here in 2 days. Bagels are delicious, great quality and selection. Born and raised in NY now in Florida first time trying Ess a Bagel was thrilled with the authenticity.

Date of experience: May 21, 2020
Virginia
1 review
0 helpful votes
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Just the fact that I found one of my favorite places from home.

Date of experience: May 21, 2020
Virginia
2 reviews
0 helpful votes
Follow Kay F.
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The transaction was easy, food arrived quick and very fresh!

Date of experience: May 21, 2020
Virginia
1 review
0 helpful votes
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Everything! Food was great& arrived when promised.

Date of experience: May 21, 2020
Virginia
1 review
0 helpful votes
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Great customer service, delivered when promised, in perfect condition.

Date of experience: May 21, 2020
Virginia
1 review
0 helpful votes
Follow Darlene H.
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Easy to order and arrived on time! Super fresh and delicious!

Date of experience: May 21, 2020
Virginia
1 review
0 helpful votes
Follow Kathleen B.
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Gift arrived on time and was enjoyed! Good quality items!

Date of experience: May 21, 2020
Virginia
1 review
0 helpful votes
Follow Stephany R.
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The website is great and it was easy to place an order.

Date of experience: May 21, 2020
Virginia
1 review
0 helpful votes
Follow Dianne P.
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Delivery on time and order was amazing! My parents loved it!

Date of experience: May 21, 2020
Virginia
1 review
0 helpful votes
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Smooth and easy ordering process and received my order in a very timely fashion.

Date of experience: May 21, 2020
New York
1 review
0 helpful votes
Follow Catherine G.
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Anything you order from GoldBelly right now will be delayed due to COVID shipping issues. GoldBelly doesn't tell you this until after you submit your order. Delays are fine with regular items, but the last thing I want to be delayed in some warehouse somewhere is food. I would not recommend GoldBelly.

Goldbelly attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 21, 2020

From the business

Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.


goldbelly.com
Founded in 2013
New York, NY, United States