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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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It came quickly and was packaged very well. We were very impressed with the packaging!
Easy ordering. The pizzas got to my daughter in Idaho on time as promised. She and her husband who is stationed there with the Air Force, were delighted with a little touch of home.
Order process and on time delivery and nicely packaged with dry ice. All good.
Delivered on time in great shape. Food is as good as being there
Timing, as planned and expected. All questions followed up with in timely manner...
The cake arrived on-time, was in perfect condition and looked just like the picture on line. It was my first time ordering something like this from such a distance and I wouldn't hesitate to do it again. You guys are great!
Arrived on time. Preparation directions were clear and easy. The food was delicious.
Everything delivery was on time the cake was so good
Product was delivered on time and the recipient really liked it.
Fun to get a surprise. Food was fresh and well packaged to arrive nice and cold.
Order was correct. Order arrived on time. Recipient was very happy. Thank you
Fun and yummy! Well packaged and nothing broken or crumbled!
Crumb cake arrived on time and was fresh and packaged nicely
From ordering to delivery was perfect! My mama loved her cake and said, it was in perfect shape.
Thank you a bunch!
Loved being able to have a favorite dish from across the country delivered to my doorstep
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

