Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Everything was delicious and fresh. All packaged well.
Ordering was easy; quality of food, and delivery on time
Bagels and cream cheese arrived quickly and were a delicious treat!
Everything came as expected and was perfect and very yummy
Ordering was not difficult and delivery were as promised.
I ordered bagels and they arrived when promised and were fresh and tasted wonderful. It was so great to taste a REAL NYC bagel once again.
Delivery was faster than anticipated + the kit was well received as a gift. Surpassed expectations of quality & will definitely be utilizing this service again. The recipients have also mentioned that it was such a positive experience as they miss going out to dinner, this really went over well. Thank you!
Ordering process was quick and easy, package arrived on date selected.
Everything. The ordering was so easy and my parents were thrilled to get real NYC bagels during this challenging time.
The process was super easy and best of all the clam bake from Hancock's that I sent my parents for their anniversary got rave reviews from them!
Lots of options, good reviews, my delivery was on time
Came on the expected date and the cake was in great condition and delicious
From ordering to delivery, everything went smoothly. I was able to check on the package - it was a birthday present for a friend - in transit and received an alert when it was delivered. Birthday girl was thrilled!
Ease of the site, delivery was on time and my friend said the cookies were delicious!
Delivery was on time and my mother loved the food.
Packaged perfectly, fresh, plenty of meat. Everything delicious. For what I got it would have been well over $300 in a restaurant.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

