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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Everything was great... ordering was easy and it shipped and arrived on time! Will def order again and have!
The birthday cake arrived right on time i heard the cake was delicious!
On time delivery. Cake was beautiful and arrived in perfect condition. Site easy to use.
Orders are always delivered in a timely fashion & kept at a proper temperature until arrival. Food has been delicious!
The cake was packaged in dry ice. This is the second one I had in two weeks and it was just as good as the first one.
Delivered on time and fresh-my sister loved her birthday gift!
Everything was perfectly packed and so so fresh and delicious!
The products from The Elegant Farmer and Dangerously Delicious Pies were wonderful. The Burnt Almond Torte arrived warm, melted and one side was collapsed.
The order was delivered on time, plenty cold, and packaged well
Came exactly when it was supposed to. It was in perfect condition.
Fast shipping, and great products. I have already recommended many times.
The communication and notifications of shipments (tracing)
The food was still cold upon arrival. The lobster was absolutely delicious. So fresh.
Order received in specified time, packed well, ice still solid when received
The delivery was exactly when it said it would be. The cake was in perfect condition. The website was easy to navigate and very detailed in the process.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

