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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Order process was easy, communication was great. Recipient said brownies were delicious.
I was so excited when my order arrived. My favorite pastry Sfogliatelle. I can't get them here in Ohio. They shipped fast, easy to bake and sooo yummy. I will be ordering again.
Everything went well from ordering to delivery. Thank you!
Everything the ordering the shipping and the arrival was great
The timing was perfect, the communication was awesome and the treats from Magnolia Bakery were in excellent condition!
Delivered on date promised. Especially these days is much appreciated
Fast shipping, packaging was great, the recipient loved it, great quality food
Good food, delivered intact (saying something for a pie)
Pizza sent from St. Louis to Colorado. Pizza arrived frozen on the date promised!
Herbert's Specialty Meats was weak and watery Gumbo with very little seafood. I make better Gumbo and I've only made it twice. Probably the 2nd worse Gumbo I have ever tasted. Just a bowl of bland. The cake was good but way too sweet, full of sugar, but great taste.
Ribs and beef brisket delicious meat fell off the bone sauce was fabulous
The cake came frozen and was packed very well. It arrived on time on the day that it was promised.
Food was yummy, service & delivery excellent - love the delivery notification in advance of actual delivery
My friend loved her birthday cake. Easy tracking with the shipping details as well.
I got what I ordered and it came very well packaged.
The ordering process was simple. I like the website and interface.
Very well packaged. Good communication. Haven't tried the pizza so I need to reserve judgement.
Glady's bakery makes a very good Angel food cake however the only indication of it being lemon was the color. I wouldn't have ordered it if I knew that it totally lacked a lemon flavor.
Delivery to to gift recipient went very well! They loved the detailed instructions and were able to assemble and prepare food for a delicious meal
Lobster rolls were delivered fresh, nicely packed, and delicious!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

