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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Lightening fast shipping, fresh and delicious food. An overall simple and seamless process.
The order was right on time even a day early which was great since it was a birthday present. My son said the cake was delicious.
Great food and easy to prepare. All the seafood was fresh and the the provided spices (original) was fantastic - we'll order again just for that spice.
Tracking was great and cake was in perfect t condition when delivered!
The bagels arrived fresh and chewy and well-packed.
Cake arrived intact completely frozen and dry ice was not depleted. Good job. I've received many items from other shippers that were supposed to arrive frozen but were received thawed.
Food arrived fresh and on time. We ordered it for our Granddaughter's birthday party and it was a big hit.
Every thing arrived when you stated it would. My husband was from Mamaroneck and passed Walters stand every day to and from school. He was very happy to receive them.
Great bagels, lox, and cream cheese arrived for a birthday! Delivery, tracking, freshness. All good!
Everything. Received our order as planned, food was fresh and most importantly delicious. I have told a number of friends how easy this was to use.
Everything. It was super easy to place my order. Cake arrived quickly & on time and was packaged great. We will definitely be ordering from Goldbelly more often!
I sent turtles for my daughters 30th birthday. Her and her family said the turtles were the best they'd ever had.
Cake was perfect arrived right on time... delicious
The whole process was smooth and the pie was great!
Easy to order. Fast delivery. Cake was a gift and recipient raved about how delicious it was.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

