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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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On time delivery. Delicious food with excellent instructions how to cook.
Gift was delivered on time and in delicious condition.
The speed of the delivery as well as the freshness of the items.
Everything shipped on time, my crab was delicious and fresh
Food arrived earlier than expected and in good condition.
We sent crab cakes to our parents for Memorial Day; they loved them!
We had your lobster bake... fabulous!
Everything from the shipping to the packing to delivery... I placed it in the refrigerator for one day, took it out when my son arrived in 10mins the cake was history! We kept talking about how moist and totally delicious it was. I'm a definite customer.
The coffee cake was outrageous! One of the best I've ever tasted!
Customer service! I requested an address change and your team was very helpful. Thank you!
I received my order right on time, and it was well packed and still frozen. I recommended it to my daughter, and she ordered from another vendor right away. She was very pleased also.
Everything. Delivered in time. Delivered quickly. Cake in perfect condition. Would recommend to anyone.
Arrived on day expected
Great surprise for husband's birthday
He loved the wings, best ever
Anxious to try rest of my order
On time delivery, fresh product, happy recipients.
The delivery and instructions were perfect. I already recommended u to two people
Great search capabilities and great selection of available products. My checkout was easy and shipped quickly. My order arrived well packed and fresh. Great experience!
On time and consistent with order. Have had considerable experience with Russ & Daughters before and this order was consistent with prior excellence.
Ordering was easy, delivery arrived early in the morning, and I was told the cake was delicious.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

