Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
No grit at all. Size of oysters was perfect. Only 3 of 4 dozen didn't open on the grill. Was a great addition to our bbq!
It took a month to get the sandwiches, but we knew that when we ordered.
Delicious food & on-time delivery. All was well packaged when shipped. Thank you!
It was all good I've already recommended you to others who have created accounts and place orders
The ordering process was easy and self explanatory
The first month was cheesecake that was absolutely delicious. It was packaged well and delivered when expected.
Cake was the best my family has ever eaten. Delivery seems to have gone well. Cake arrived on time, across the country (NJ to AZ), in good shape.
Ordered from White House Subs. Sandwiches came soo fresh, packed well. E joyed so much, I placed a second order.
Everything! Thank you so much! The pies were well packed and arrived in perfect condition!
This item was the perfect gift for my father. It arrived on time, and it was delicious!
My parents in law really loved the pies. Highly recommended
The texture of the cake and the frosting were both amazing. Best gift my mother could ever have.
Everything went well, Delivery was on time, food was packaged perfectly and everything was delicious! Will order again!
Delivery arrived on scheduled day. This was a gift and the recipient was very happy.
Really good communication regarding my order - delivered on time and in perfect delicious shape!
Our cake arrived unscathed. It was delicious. No problems whatsoever! Thank you!
My pies arrived ahead of time. They were packed in an insulated box with dry ice. The pies were frozen and in perfect condition.
They were delicious. I will do business with Goldbelly again.
Wes Warner
Funny River, Alaska
Products were delivered fresh and on time. I have already referred you to other people and I know they have already ordered as well.
Everything was just fine. Arrived on time and in good shape. Lots of communication to let me know of the delivery status.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

