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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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It was here on time. My daughter had wanted one of buddy's cakes for 6 years.
Everything for ordering, to confirmation, to delivery on the exact date I requested... on my husband's birthday!
Free shipping, excellent packaging, timely delivery, excellent product
It was a perfect transaction! Steaks arrived perfectly. We followed the directions for reheating, and were transported back to Philly! The rolls were crispy on the outside and so soft on the inside. There was a perfect ratio of steak/onions to bread! It was like being home again. Thank you so much!
Fast delivery! Fresh cheesecake, was a hit at the party!
Shipped as ordered and on date promised even with this pandemic time :)
Delivery was on time and food items were in perfect condition!
Everything from ordering to delivery. It was amazing!
Everything was good. From the delivery and when we opened the cakes everything was good
Fresh, delicious cake for my wife's birthday. Looked and tasted great. Well packaged. Excellent delivery time.
It was great! Cake was absolutely perfect and delicious! Will order from here again!
The meat & veggies arrived a day later than expected and it was an extremely hot day. I was concerned that the package wouldn't be any good by the time it arrived, but to my surprise it was still frozen. We used a couple of packages and they were delicious.
Food was delivered still frozen and packaged well.
The order process was easy to use delivered as promised it was a gift and my friend said the food was terrific
I've been bragging to everyone about my delicious Goldbelly order from My Pi! It was my first real Chicago Deep Dish and it did not disappoint!
Ordered and stated delivery date. All on schedule. Crab cakes were fabulous.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

