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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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The cake made it from Savannah, GA to Orlando, FL in perfect condition! And, it was delicious!
First time using the service. Sent a strawberry-rhubarb pie coast-to-coast, from Two Fat Cats in Portland, Maine to California.
Recipient stated the pie arrived "in perfect condition and was extremely well packed".
Many thanks!
It was delivered right on time for my brother's 70th birthday and he was so happy. I couldn't be there to see his face but I can only imagine. I had always planned to get the sampler cake before we had the corona virus hit so I was again HAPPY that it did arrive on 5/19/20
It all went well. This was ordered for my grandson's 21st birthday. He loved it! He was really impressed that it came from Junior's, and said that was the best cake he ever had. He didn't say that to impress me. I knew that he meant it. It was really special for him for one thing, I'm 7 hours away. He told me the kind of cakes he liked, and when I found the combination of both cakes at Junior's, well, there was no going back. I was really happy I found that for him. Thank you Junior's! You made me look really good!
On time and prompt notifications - from confirmation to shipping tracking
Ordering, follow up text on delivery, great quality of item
Ordering was easy, products shipped and were delivered fast and were delicious! Thank you!
Everything! From shipping, delivery, and quality of the Alaskan king crab legs...
I will be purchasing again
I didn't realize there were two pies. That was a nice surprise.
Everything! From ordering to when it arrived! It was perfect!
The cakes from Carlo's bakery arrived in perfect condition! They were delicious!
Very easy to order and arrived on time. Sandwiches were excellent!
Several of my neighbors had birthdays this was so well packaged. And they all loved the the variety of cake slices. It also impressed them that these came from Carlos Bakery in New Jersey. I like being kind and thoughtful. I am battling kidney cancer and if the end is near for me I want to be remembered for my kindness and thoughtfulness
The packaging was amazing. So I must say these cakes were for my kids birthdays. So I had a bunch of deliveries coming for around this time. When this particular one came the box was thrown down before I had the chance to see "Perishable" I was so nervous that the cakes would be destroyed. Upon opening the boxes I was amazed to find both cakes intact surrounded by dry ice and packaged so neatly, where it was virtually impossible for the cakes to even slide during transport! Nothing short of amazing! Gold belly this was my first but definitely not my last time ordering. We had the red velvet and vanilla confetti cakes. I Received them Friday as expected and the birthday was Monday I froze them until Sunday. Then refrigerated. Took them out 3 hours before just as instructed it was great! Thanks again!
Delivery was spot on. Food was delicious, well packaged.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

