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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Everything was delicious and arrived on time for our anniversary!
Arrived on time and in excellent condition. Delicious too!
Really loved that it was sent overnight, it was so fresh and delicious!
On time delivery. Great preparation instruction. Delicious product. Fun.
The cake is incredibly moist and was packaged tight. Shipped expertly frozen even in the heat (which worried me). Cake was larger and sweeter than expected. Plan to serve at least 6-8 healthy slices. Frosting is very sweet.
I ordered a cake for a friend's birthday. The cake arrived 5 days later than the estimated delivery and was completely smashed. I contacted the company and they would not issue a refund.
I sent the coffee cake from Bread and Roses to my sister. She was so happy. When we use to go to Maine on vacation she would bring one home. She said it was delicious.
The pies were a surprise birthday gift and they loved them, so I suppose it was a good choice. I have not personally had them before
Food was great. Mac & Cheese got to house on time.
Communication was excellent! Speed of shipping was excellent! The quality of product delivered was excellent!
The cake was in great shape when it arrived and tasted very fresh. The instructions were very easy to follow.
Delivery = Excellent! Food = Amazing! Variety = Excellent!
The ordering process was easy. I received my order on time and the product was great!
Great customer service. Responded promptly with a resolution. Will definitely order again from this company.
The Graeter's and steak shipments were perfect. They were packaged just as one would have hoped... ice packs and coolers. They were delicious!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

