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Goldbelly

3.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Goldbelly Reviews Summary

The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.

This summary is generated by AI, based on text from customer reviews

service
129
value
123
shipping
126
quality
112
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Virginia
1 review
0 helpful votes
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Everything was delicious and arrived on time for our anniversary!

Date of experience: May 28, 2020
Virginia
1 review
0 helpful votes
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Food was delivered on time, as described and packaged nicely so nothing was damaged.

Date of experience: May 28, 2020
Virginia
1 review
0 helpful votes
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Arrived on time and in excellent condition. Delicious too!

Date of experience: May 28, 2020
Virginia
1 review
0 helpful votes
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Easy ordering
May 28, 2020

Easy ordering. Delivery notifications were great. On time and delicious!

Date of experience: May 28, 2020
Virginia
1 review
0 helpful votes
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Really loved that it was sent overnight, it was so fresh and delicious!

Date of experience: May 28, 2020
Virginia
1 review
0 helpful votes
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On time delivery
May 28, 2020

On time delivery. Great preparation instruction. Delicious product. Fun.

Date of experience: May 28, 2020
Virginia
1 review
0 helpful votes
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Quality of the seafood and the packaging is very impressive. Well Done

Date of experience: May 28, 2020
Virginia
1 review
0 helpful votes
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The cake is incredibly moist and was packaged tight. Shipped expertly frozen even in the heat (which worried me). Cake was larger and sweeter than expected. Plan to serve at least 6-8 healthy slices. Frosting is very sweet.

Date of experience: May 28, 2020
District of Columbia
1 review
1 helpful vote
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Awful experience
June 27, 2020

I ordered a cake for a friend's birthday. The cake arrived 5 days later than the estimated delivery and was completely smashed. I contacted the company and they would not issue a refund.

Goldbelly attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 28, 2020
Virginia
1 review
0 helpful votes
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I sent the coffee cake from Bread and Roses to my sister. She was so happy. When we use to go to Maine on vacation she would bring one home. She said it was delicious.

Date of experience: May 28, 2020
Virginia
1 review
0 helpful votes
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Order was correct
May 28, 2020

Order was correct. Food was as good as advertised.

Date of experience: May 28, 2020
Virginia
1 review
0 helpful votes
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The pies were a surprise birthday gift and they loved them, so I suppose it was a good choice. I have not personally had them before

Date of experience: May 28, 2020
Virginia
1 review
0 helpful votes
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Food was great
May 28, 2020

Food was great. Mac & Cheese got to house on time.

Date of experience: May 28, 2020
Virginia
1 review
0 helpful votes
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Communication was excellent! Speed of shipping was excellent! The quality of product delivered was excellent!

Date of experience: May 28, 2020
Virginia
1 review
0 helpful votes
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The cake was in great shape when it arrived and tasted very fresh. The instructions were very easy to follow.

Date of experience: May 28, 2020
Virginia
1 review
0 helpful votes
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Delivery = Excellent! Food = Amazing! Variety = Excellent!

Date of experience: May 28, 2020
Virginia
1 review
0 helpful votes
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The ordering process was easy
May 28, 2020

The ordering process was easy. I received my order on time and the product was great!

Date of experience: May 28, 2020
Virginia
1 review
0 helpful votes
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Great customer service
May 28, 2020

Great customer service. Responded promptly with a resolution. Will definitely order again from this company.

Date of experience: May 28, 2020
Virginia
1 review
0 helpful votes
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The Graeter's and steak shipments were perfect. They were packaged just as one would have hoped... ice packs and coolers. They were delicious!

Date of experience: May 28, 2020
Virginia
1 review
0 helpful votes
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Ordering was easy
May 28, 2020

Ordering was easy. Arrived on time. Cake was fresh and tasted amazing.

Date of experience: May 28, 2020

From the business

Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.


goldbelly.com
Founded in 2013
New York, NY, United States