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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Description of product was accurate. Shipping was timely. Refrigeration of product during shipping worked well.
Everything was great. The cookies were fresh and arrived in top condition,
Delivery updates were great. Our gift recipient said the packaging was easy to deal with, and they loved the cake.
Ordering was easy. Shipped quickly. Perishable item was packed well and stayed cold
I had an issue with the delivery being spoiled and you all are kindly replacing the order.
Customer service excellent. Credited a coupon code i forget to enter
The cupcakes arrived in fine condition and were a welcome and very delicious addition to the birthday celebration!
Delivered on time. The cake was packaged very well. It turned out perfectly! I would definitely order again and recommend other to order as well.
The delivery and the hot dogs were amazing! Thank you for such fast shipping! Thank you for sending us a part of NY!
Delivery on time
Packaged well
And simply delicious
The ordering and shipping was fine. Got it as stated and in good condition
Ordering was easy. Arrived in good condition. But the taste was excellent, almost as good as good as eating it at the restaurant.
Website was easy to use, fast service, good products.
Some of the best lasagna our family has ever had. We will be ordering that again and trying other dishes as well.
Both orders were delivered promptly. I really appreciated the bonus from Charlie Vergos in our order!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

