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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Great selection, reasonable prices (i had a coupon that helped), great communication, fast delivery
Site was easy to use, delivery came on time and food was super fresh
The ordering was easy. The cake was delivered on time and met our expectations! I will order from you again.
CAKE WAS FINE THEY REALLY LOVED IT. DISAPPOINTED CAKE SOCKS
DID NOT ARRIVE WITH THE CAKE RUINED EFFECT OF THE SUPRISE
It was shipped on time and was moist and absolutely delicious!
Brine was great on the oysters and the crawfish were plump and tender!
It all came on time and it is a great way to get special foods.
Your offerings and the opportunity to get hometown favorites delivered overshadows any negatives
Everything was a breeze from start to finishing the food. Easy website, fast and reliable shipping, and best of all... DELICIOUS FOOD!
I'm very pleased with most of the products I have received.
The food items arrived perfectly and tasted wonderful!
Order came on time. The ice cream was ice cold and the cookies were great. My Mom loved them as a birthday surprise. Said it was delicious. Thank you for a great gift idea.
The taste was still there for 2 days after purchase.
Delivery got here around 2pm ca time
The issue below was taken care of within a week
I willl use goldbelly again
Great selection. Great delivery notifications. Food delivered in good condition.
Shipping, communication, layout and use of the website
Quick and gracious customer service. Package arrived on time, with zero problems. Thank you!
Difficult to navigate & stay on site that I was ordering from. Had to keep going out & return to the Goldbelly then the actual site I was trying to order from.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

