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Goldbelly Reviews Summary
The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Food arrived quickly after ordering. Food was well packaged. Directions for reheating was correct.
Ordering on their web site is quick and easy. However if you have a problem with the order, customer service is impossible to reach. Calling their customer service phone line results in a recording that says they aren't taking phone calls nor messages. Instead, send an email. I sent my email 4 days ago with no response to date. Their web site claims they are responding to emails "around the clock" but another page states they are working limited hours. Can't be both. How long will it take anyone to respond to my delivery of inedible food? Who knows. Looks like my only recourse is contesting the charge with my bank.
We loved the whoopie pies, and they arrived fresh & on time!
Easy to order, shipped on time. Great to use this site all around.
Great communication and delivered right on time. My favorite cherry pie of all time and it was delicious as always!
Everything was packed well, arrived on time and was delicious...
Apparently after ther pizza went from SF to RI in 1 day... it still tasted great
My items were very well packed and arrived on time. I was pleased overall with my shopping experience.
Quality of food delivered; timeliness; packaging to keep food fresh.
The process was easy and the ordered arrived as expected.
The food came on the date advised when I was checking out. Came well packed and instructions were easy to follow. Cool concept used for a quarantine surprise birthday for my husband.
Delivery was on time and everything was packaged carefully. This was a gift and the recipients liked it all!
Great experience ordering with Goldbelly! I sent 2 pies (from different suppliers) to celebrate someone's birthday on two specific days and all arrived perfectly! My recipient loves pies, not cakes, so they were the perfect gift! He said " This is the best birthday cake I've ever had!" He loved the apple, but his absolute favorite was the sour cherry! His words "This is heaven!"
Every time I have ordered it has arrived as promised and a big hit! I will continue to order!
I ordered the desserts for service members and they absolutely loved it. Thank you!
Everything was amazing especially the taste of the lobster. The attention to detail an making sure that every single item needed was included was very convenient. I have already given your card to other neighbors.
My pizzas were hot not cold where is my pizzas been sent a email
Plenty of choices, easy to order, and plenty of emails for the status.
From the business
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members