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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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The entire experience was great and the food was delicious!
Cake was amazing it came perfectly boxed the taste was amazing best cake my family and I ever had.
Excellent cake and delivered on time. Will order again. Also great and beautiful presentation.
The packaging was perfect. The food quality was amazing. Great ribs! I used my sous vide to heat them up and they came out perfect. Definitely recommend.
Everything. I got Montreal bagels and have gained a pound in this quarantine because of them. Love them. So happy.
Shipped as expected-on time and arrived in perfect shape, yummy cake!
Timely shipping! Well packaged. Sent the cake sampler to a friend as a birthday gift. She said she felt like a kid again opening a package... Thank you Goldbelly!
With the social isolation I sent them to my great nephew who is 3. He was delighted with his cookies. His mom and dad were also thrilled with them.
Delivery was early.
Cake was delicious
Absolutely made my daughter's day!
The food was delivered on time as promised. Condition of the sandwiches was pretty close to buying at the store, taking into account the 16-20 hours of travel. Worth it for a special occasion!
Excellent service! It was easy to order the cake and it was delivered on time! Highly recommend!
The shipping time and packaging were superb. Also the instructions were very clear!
Some of the deliveries were on time. One of the deliveries took too long.
Sent the rainbow cake to my granddaughters... they were so excited to see a package from "The Cake Boss". It was delivered very quickly and they said it was delicious! I will use GoldBelly again! Thank you
Arrived on the day they said it would. Packaged well.
So many choices yet easy to narrow done to region if you like. Clear information. The cake arrived perfect!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

