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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Communication were good and customer service was also good
Easy search, on time delivery - worth every penny!
Fantastic experience! My kids were thrilled with their lobster roll dinner!
Easy to use, great filter for what I was looking for.
The entire experience went well, from ordering, shipping to delivery. The dips are the best and I will continue to order and explore more flavors. Order process was so simple, received as promised.
Delivered on time and everything in my order was perfect!
Everything! My dad is unable to leave his home. I asked what food would make him happy. Answer, North Carolina BBQ. He loves it! Thank you.
Easy to order. Good communication of tracking and delivered on time.
Cake was very good... tasted fresh and delivered on time and in great condition.
Everything went well, delivery was on time. Food looked just as it did in the picture. Plus it tasted amazing.
Delivered in a timely fashion, product was intact and delicious!
Delivered on time, my order was correct, everything was frozen and fresh and wonderful.
The shopping was easy and everything to delivery went very smoothly.
Ease of use. Accurate shipping dates. Great customer service.
Well packaged still was frozen after coming from NY to KY & Shipping time was great! The Mango Sorbet was so amazing I immediately ordered more! Thank You
Ultimately the stone crab claws were good. The claw tips were a bit mushy and inedible, but the main claw meat was good. Stone crab claws are always a fun eating experience, so we enjoyed that.
The quality and taste of the pulled pork and packaging was perfect. The delivery time was as promised. It was so easy to place the order. Everything was perfectly executed! Thank you. Keep up the good work.
Item lived up to the description. Delivered on requested date.
Everything was delivered on time and perfectly packed.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

