Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Everything was great from the packaging to the delicious taste!
My wife was so surprised for her birthday and it came exactly as it looked from the bakery.
Package was delivered on time and well packaged. Food was still fresh.
They are some of the best peaches I've ever had. They arrive on time. I'm very happy
Everything from ordering to delivery. I even misplaced my confirmation email and thought I hadn't gotten one. When I contacted Goldbelly, they got back to me quickly and sent me another copy
Everything went perfect! Sent gift to my Uncle for his birthday. It got there on time and packaged well. He loved the ice cream!
Everything was perfect: products, packaging, delivery.
Everything! The delivery was right on time! The cake was fantastic!
All of the different types of bagels we ordered are delicious.
Lobster and crab were the best we had. Fresh moist excellent quality.
Shipped on time and tasted exactly as we remembered
Everything was just wonderful! In fact, I have already recommended Goldbelly to some of my friends. The steaks were packaged, shipped and delivered well.
The shipping was excellent along with the packaging.
Fast, accurate shipping with updates sent to let me know when it shipped and when it was delivered. (p.s. The recipient was thrilled to receive this package which gave me a very positive feeling for the whole experience)
Food arrived frozen and well packaged. Heating directions were precise and food was delicious.
Happy to have my neighborhood pizza delivered to my new home that has the worst pizza. Although the pack of ice was warm, it still survived and tasted good.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

