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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Food was delicious. Right on time with explicit instructions!
It can the day it was supposed to with full instructions and it was delicious
They really loved the cake especially the fondant. Said it was amazing and the cake was moist.
Shipping was great, Poutine Bros. Was even better! Directions to make it were easy to follow and the food was amazing!
Arrived on time; fresh; individually wrapped; order correct.
Everything from start to him eating the lobster rolls!
Pizzas were delicious and exactly what we were hoping for!
So happy it arrived on time. The receiver said it was great...
The delivery was exactly on time and the food was excellent!
So delicious! So creamy! Will definitely order again! Thank you!
Product was delivered in perfect condition. It was delivered on requested date. Everyone loved the cake!
Packaging and shipping we're very good the crumb cake was delicious and fresh.
The whole process is made easy to customers and delivery was efficient and arrived on time. It was packed well. Goldbelly gets an A+
On time delivery despite the pandemic, delicious cake, arrived still cold.
Delicious product and very well wrapped for shipping
The crab cakes we're delivered on time. I ordered them to honor my father who would have been 92 and loved crab cakes from Angelina's. Thanks for being reliable.
The delivery was not only timely but easy. No follow-ups necessary. The tracking was very easy. Everything was excellent!
I made a mistake and double ordered. The problem was taken care of.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

