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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Nothing went well with this order. It was late arriving and smelled rotten and a completely jumbled messed from being tossed around.
The delivery was here on time and the food was fantastic!
The food was delicious, just as described both in quality and quantity.
The package was delivered on time and the food was delicious.
It arrived the day it was scheduled. The sandwiches heated up well. The bread was crunchy outside and soft inside. It was a birthday present for my husband's birthday and he LOVED it!
It was easy. Items delivered when they said they would and info on how to prepare/handle was accurate.
Good cakes. Italian cream cake drier than coconut but filling and icing wonderful!
Showed up fast and taste was great and looked exactly as pictured
Perfectly packaged, quality was as good as you can get, not a single crack or defect. My wife said best pie ever. She called her mom in Michigan who said, "They make the best pies ever." Nuff said!
Came faster then expected and everything was in good shape.
Food came when expected, easy to heat up and tasted fresh
Delivered as promised, arrived well-packed, in excellent condition, as fresh as eaten in the bakery!
Even in these trying times of delayed deliveries - it arrived in a reasonable amount of time. The fact that the cream cheese was still cold testifies to the care in packing it.
Easy to place order. Notified about shipping progress. Arrived fresh and on time. Great experience!
Order was delivered on time and in good condition.
Everything! Delicious Delicious Delicious!
Every time!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

