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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
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Everything was perfect! Cake arrived day it was supposed to and arrived in good shape. Daughter was thrilled to have her Burnt Almond torte from Prantl's for her birthday!
I'll be sending another one to NC next week for our other daughter's birthday.
Cake arrived on the day I chose. Cake tastes pretty good.
Great delivery - arrived like we'd picked it up in person ourselves!
Delivery was on time and food arrived frozen. Pizza was awesome!
Quick follow-up when I called. Very polite response. And delivery date as requested was met.
Thank you for your professionalism; its rare.
Leona Schonberg
Delivered right as scheduled, no problems with packaging. Wife was very satisfied receiving some of her favorite cookies from our old town.
My son and his family enjoyed everything! The delivery was on time as promised.
Everything! Was a fabulous surprise to send my brother a New Jersey shore pizza down in Dallas, TX. He was thrilled and I loved the fact I could send him something unique and tasty - very good experience!
The item ordered was perfect. The description was accurate and the container was impressive. Your delivery notifications were extremely helpful and up-to-date.
Quick delivery, well packaged, fresh and great flavor.
Food was great and delivery timely even in a horrible time.
Everything, delivery before due date and popcorn tastes great!
It did not because the pizzas were NOT packed properly. The only reason I didn't rate this lower is that Gildbelly usually does a great job. These frozen thin pizzas were only wrapped in metallic paper so they were thawed and so crumbled they could not be baked as directed. They fell apart
Delivery was on time and came with no damage to the cake at all!
Arrived on time. Packaged well. Great food. Good value.
Ordering process was perfect & delivery was way ahead of what I have expected! I'm still waiting for my 3rd order but it isn't due yet! The first 2 orders were packed with render living care & was fresh & delicious! Thank you for the taste of NY that I've missed for so long! I will be ordering again very soon!
I actually got sandwiches from 120 miles away delivered to me! Awesome!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

