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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Ordering was easy and product arrived when promised
Product was delivered almost in time - a day later than scheduled
The cake arrived in a timely manner and tasted fabulous!
The actual product was received and reported to be very good.
I received my package on time. I was informed every step of the process! Thank you for a wonderful experience
Timely delivery is good but FeDex needs to greatly improve their handling. First purchase through Goldbelly was Eli cheesecake from Chicago for my son's BD. It was delivered lopsided on its side! My son nevertheless was thankful and ate it but I am not happy at all. You nay have amazing foods available but if it's mishandled during shipping, what's the point of your business strategy? Disfigured cheesecake for 69 dollars? I don't think so!
I love everything about you and what you do. I appreciated this travel-access to amazing foods long before, but especially now.
Bless all of your hearts and thank you.
I am thankful for all of you.
Ordering was easy. Packaging was excellent. Delivery schedule was exact. Food was delicious.
I sent this as a gift. It arrived when it was supposed to, and they loved it. They said everything was delicious.
Delivered on time. Packaged well. Outer box was damaged but inside was fine.
Excellent delivery and customer service! I LOVE my food items I ordered from Jerry's Seafood. Delicious! Thank you!
Cake was shipped quickly and arrived in perfect shape!
From start to finish, everything went as promised!
The food was awesome and the items were packed excellent. Still cold when I received it.
Food was delicious arrived when it was scheduled to arrive
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

