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Goldbelly Reviews Summary
The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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They delivered a damaged pie, completely not edible and are refusing to refund my money. Only offering a credit and hiding behind some bogus refund policy and not bothering to address the issue after MULTIPLE emails back and forth w Katie, who is absolutely horrible to deal with, has no business being a supervisor in customer service and obviously cannot read because she keeps saying they wont refund for a late delivery when that had NOTHING to do w it. The box was transported and delivered standing on its side, ignoring the "this side up" on the box, thus causing the pie to collapse on itself. Sent pics as requested and 5 emails back and forth and still no resolution. HORRIBLE AND INFURIATING customer service. You should be ashamed Katie. DO NOT USE THIS SITE. I will never use it again
Everything went well, product was in perfect condition and was delicious and on time.
The shipping accuracy and packaging was great. The pie itself was amazing!
Great Service. (Usually) Great Products.
We really love it.
I received everything perfectly and it all came out great
When it was delayed they communicated when it would arrive
The cake was in perfect shape and it was delicious. And on time for my mother's birthday.
Everything arrived when said it would and is excellent quality
All stock was received frozen. Fish was fresh and ate that night. Have not had a
Great fresh meal like that since I Left the boats. On Lake Superior. Look forward
To more orders from us. Dan Buckley
Coupon for first time ordering, so saved some money.
The order was fresh and I like that you can pre order
Nothing thus far. The product was shipped by Southside Market &Barbecue of Texas.
It shipped on May 27 and I notified by FedEx that it would arrive on May 29th.
It didn't arrive until late on June 1st.
It was ruined and not healthy to eat. I'm told by Southside that Goldbelly would be responsible for replacing the items. Your staff advised me that a replacement is due on June 17th. Stay Tuned.
So nice to be able to receive food from different states at this time. Packed very well.
Everything, shipping, packaging, and product were great.
Everything! Excellent packaging and delivery service!
You resolved an issue totally out of your control. I received an email from your staff keeping me updated. Your staff is great for all the follow up.
The cake arrived in perfect timing and in perfect condition. Being able to easily track the shipping was great. The cake defrosted well and tasted amazing! So says my sister. It was so easy to send a Birthday cake to her. I'm so glad to know about this service.
Very good food. When cooking it even smelled like the Shake Shack Restaurant.
Accurate projected delivery date in spite of a global virus crisis. That was appreciated
From the business
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members