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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Delivery was flawless. Really enjoyed what I ordered.
This is a great concept, particularly in these times.
Taste and quality was good. Delivery time was good, but was in state so to be expected.
Ordered for my father's 80th birthday. Due to Covid-19, none of his children could travel to be with him. Goldbelly, McLoons Lobster Shack, and Ferrara Bakery made his birthday special. Thank you!
They loved the gift and delivered on tome. You also offer an amazing array of choices.
Food was delivered in a timely way and an item I sent to a friend as a gift was a big hit.
Everything was packaged great and came in the exact time it stated
This was a gift and the recipient was pleased with the product.
Pizza was ok but ups just left the package outside my door all day.
Easy ordering, fast delivery... AMAZING burgers. Will be ordering again.
Delivery went very well plus the food was the best!
My niece and her husband loved what I ordered for them! It was well packed and arrived on time. Thank you, Goldbelly! :)
Everything went well, the ease of ordering, the updates on shipping and everything was received on time
I mentioned in a previous post, the quiches were crushed when they arrived at my sister's house. This last order was sent to a friend in NJ, she said the carton of gravy arrived crushed and when she tried to open it, it broke open and spilled on everything.
My first delivery got held up by ups for 4 days. The cake was no longer good. The ppl at ferrara were great and replaced the cake. Excellent customer care, friendly ppl and helpful. Cant go wrong with them. The cake was a gift and i was told it was amazing!
Arrived as expected. Everything was in perfect condition.
Fast delivery! The last time ordered it took about 2 weeks, this time was within a week
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

