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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Good variety of food options. Straight forward, fast ordering. Quick delivery.
Great selection, arrived quick, frozen And well packaged..
Well packed, and fast/overnight shipping. Fish proportioned / measured well.
By the time we got the bagels we could eat them one day before mold was present We didn't have time to share with the ones we bought them for
My order from commanders Palace was a disaster.
I have photos. Piesnooshed and shoved to one side. Containers crushed and leaked causing a wet mess. Recipient emailed complaint along with photos. The order was not edible and a pure disastrous disappointment.
Timely delivery, delivered fresh and safe
Tasted fabulous
Timely delivery, cake packaged very well, came fully in tact and in excellent condition
Strawberry hill cake was awesome securely packaged, arrived well and tasted awesome
My brother was very happy with the food I sent him
Everything simple ordering online. My Carlos bakery cake was so good I have ordered three times in one month.
Deliveries were both received on the scheduled date! Food was delicious!
The cake was in great shape and delicious. It also arrived at exactly the time we requested (which is sometimes out of shippers' control, but it was still great).
Ordered it before and it seemed like a great idea for my birthday. The Clam Shack lobster roll kit is outstanding!
Cake was received well with gel to write Happy Birthday on it! Thank you.
Response to my email and great customer service experience
The pizza was amazing! I didn't expect it to travel so well!
It was delivered on time and was in excellent condition
Arrived well ahead of expected and food very good.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

