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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Everything, the bagels and bialys were very good and brought me back to my younger days in New York.
Ice cream arrived on time and solidly frozen. Some of the best coffee ice cream I've ever tasted.
Order, delivery and especially the 8 Subs/Hoagies were absolutely PERFECT! Ordering again soon.
If you guys received an abundance of orders from NC, it's my fault. I spread the word throughout ALL of my social media! My 5000 followers went nuts over the posts
Delivery was perfect. Surprise was divine. Ice cream was top notch.
Everything! It got there when promised and the order was correct!
Tracking was accurate, delivery was on time, and food preserved extremely well. Delicious meal.
Delivered exactly when FedEx said it would. Fish looked fresh. Delicious.
Shipped quickly and the lobster was SO fresh... was heavenly! Just like being in Maine. :)
Food was good. Shipping was fast (but I only live about 2 hours from the bakery).
Everything was very easy to do... From ordering to checking on order... Cupcakes were delicious!
Products arrived on time and in perfect condition.
Delivered as promised with no fuss. Contents fresh and thoroughly enjoyed
It was a really cool gift and my cousin really enjoyed it.
Easy to look at all the different sites the choices are wonderful
Everything, my parents received the bagels when expected. They loved the selection.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

