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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Everything was so easy. I was afraid they would not make it in time but they did. The birthday girl loves them and is loves that she can take 1 out at a time and enjoy.
Easy ordering, delivery and the gift was delicious according to the recipient.
Package was delivered when they said it would be. Product was great!
The package arrived very quickly, was package secured and my food was still frozen.
Customer service was quick and efficient. Goldbelly does a great job resolving issues Especially when you consider they have no direct control over each of their vendors. Ie items arriving without ice to keep cold.
The Lobsters arrived right on time. They were still alive and packed properly. Very tasty. The butter was awesome. I would definitely buy from these guys again.
Since my granddaughter is a huge buddy fan, this was a great surprise for her. She loved it and it got there right on time.
Ease of use on the site, very quick and complete with information
Everything! Nicely packed, clear instructions. It was Shake Shack. We were all impressed and thoroughly enjoyed the special treat of getting it right to our home. And, yes, i did tell people...
Bagels arrived promptly, they were well packaged fresh and delicious
The banana pudding was amazing. The packaging was really great
Everything. Easy to order, prompt delivery, and great food.
Pizzas arrived on time. Still cold. Usually hard to get next-day delivery to that part of the country.
Order arrived on the day promised. It was correct and the process was am very good.
Food was excellent and delivered on time and very fresh
Your flash sale on the best bagels was a super deal and the overnight delivery was amazing!
Everything! Ordering, website, delivery, product. Thank you
Delivered on schedule. Delicious sandwiches, great bread. Lasted longer in the refrigerator than I would thought.
The quality of the food is amazing. And the food was very quickly shipped.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

