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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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The cake arrived on time and was carefully packed.
Site was easy to navigate, lots of great pictures of the food. Local spots are hurting right now and I love to help out as much as possible.
Great experience. I ordered a wedding cake and had it delivered to my parents for their 50th wedding anniversary. It was perfect! Delivery was as promised and the cake was amazing! Easy transaction. Lots of selection. What more can you ask for?
So fair it's been very good. We only tried the sausage with potato and cheese which were awesome. Still have the other 3 to try. I love it that women own and operate the company. I'm sixty and remember getting turned down for positions because of my sex.
The order and delivery were so effortless. The food itself was delicious and very fresh. Can't go wrong with the explicit instructions. Will definitely order again.
The food was packaged neatly, arrived on time, and was delicious.
The entire transaction was flawless and I knew exactly when my "snack" was arriving! I will definitely order again!
The order process was easy and quick! The delivery was so fast! I had read many comments from others who had experienced delays but, not me! Thanks very much! You made my boyfriend and kids super happy with the treats I ordered!
The packaging of the hot dogs was phenomenal! They weren't beginning to thaw at all. The shipping was done very timely as well! Great experience overall. I will be ordering again!
The sfogliatelle from Ferrara's arrived on time for my youngest son's birthday. They are as tasty as if we were seated in the cafe on Grande Street in Manhattan having a cappuccino and dunking our sfogliatella.
The catalogue of available vendors and items was easy to use. The item descriptions are very informative. The communication was timely. The delivery was on time and well-packaged. The food was delicious!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

