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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
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It arrived fast, and was perfectly packaged. It also had instructions on how to remove and serve, which I was hoping for. Very very happy! Delicious
Items were fresh nicely packaged and shipping fast
Everything was delivered on time and very fresh. Products were excellent quality.
I had a problem with my order. I contacted the vendor and Goldbelly and the problem was corrected and then some! Thanks to you and Bludso's BBQ. Job well done and the Q was DELICIOUS!
Delivery was prompt. Recipients loved Whoopi pies.
Ordering online. The cheesecake was great. The pizza took too long to get here. The inside of box was hot.
Brownie Cake was delicious 10 out of 10, (fresh, moist.)
Would definitely order again!
Omg! This was my second time ordering from Carlos Bakery. It was excellent like the time before. This time I did the sampler and to be honest, there wasn't a flavor I didn't like. They were all amazing!
Great specialties in food. Fun to explore, check on prices and order. Ordering experience was quick
It was 90 degrees & id ordered ice cream?!? But it was packed perfectly & the ice cream sandwiches were perfectly frozen upon arrival! AND THEY ARE DELICIOUS!
Everything was fine but the cold packs were melted when it got there.
Easy to order and got there when they said it would. It was a special treat for my son's birthday!
Everything from the easy ordering the delivery and mostly he quality and taste of the food. Excellent on all accounts. Thank you keep up the good work and stay safe.
Everything. Arrived on time and was very cold.
Thank you!
I have order quite a few things from different places. The site is easy to navigate, and has a wonderful selection. Everything I ordered looked like the photos on the site and the taste was amazing. Highly recommend
Delivery. And, your lobster salad was delicious! Thank you!
Arrived in perfect condition exactly when I expected it.
It can at around 11:30, a perfect time, it was very cold and the ice packs were barely melted. The insulated container was very nice. I did appreciate the cooking instructions.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

