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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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The product was very good and the shipping was good.
The food was great. The way it was packed was impressive. I like that the pizzas were intact.
Arrived on time, packaging and instructions were great and easy to understand. Cake was fantastic
Searching for good food was easy. The were a ton of choices.
Food delivered in a timely manner packed well and delicious
Everything! It was perfect. Arrived in time, easy to follow instructions and the freshest ingredients. The meal was a birthday surprise for my husband because we couldn't get reservations at The Girl in the Goat when we visited Chicago a few years ago. And it was DELICIOUS! I'm thinking of ordering the short rib meal for Fathers Day.
What was ordered arrived as expected. I keep getting so many photos of potentially tasty things... have to resist though.
Seamless ordering, delivery happened when you said it would
Delivery was fast. The brisket was packed well and still frozen. And it was delicious!
The delivery was on time the cake was so moist and delicious my niece loved it!
Delivery and packaging. This was my first time ordering cakes and they where great! Will definitely order again. Thank you!
Everything packaged nice too everything delicious was a gift they were very happy and impressed cannolis were fresh!
The deliver and food quality were awesome as usual!
All Items were included in the cake was an amazing shape and still very very cold
The cake was delicious and arrived perfectly on the date I requested it to arrive!
The cake came as delivered; both in terms of timing and quality
Everything was excellent! Cake was still frozen perfectly in its box. Still had dry ice in container keeping it cool. Let the cake sit out for a while on the counter and it tasted so soft and moist! Definitely recommend!
The site was easy to navigate. Ordering was simple. Delivery was as promised.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

