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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Delivered on time! Packaged nicely for my daughters birthday surprises! Thanks
The order actually was delivered on the specific day which I asked. So happy for that. My brother and his family loved the cookies. I ordered some for my daughter to be delivered on June 19th. I would highly recommend your store. My sister received some cookies from a teacher fried at work and said they were yummy and quite big. Her friend is from the town in Montana where your company is out of.
The on-time delivery was excellent. I had my fingers crossed. The Tiramisu was so rich. It was fantastic. The cookies were light and not sugarey. My sister loved everything. Especially the candles.
Our dad received his strawberry rhubarb pie a day before his Birthday.
Estes pie received the ultimate compliment "it tastes just like my mom's, Grandma's." The perfect amount of tartness.
This worked out great with my parents being quarantined.
The big decision now is what can I order dad for Father's Day?
Thank you for making this day special
Product description was accurate. Shipping was maybe an hour or two later in the day than I would have liked but in these times it's good to be forgiving about minor things. The ice in the cooler was still frozen solid on delivery.
Food got delivered and was awesome! Free delivery is great.
Delivery was on time and very well packaged. I ordered the smoked whole whitefish for my husband and he absolutely loved it!
Love your service! Honolulu fish Company is one of my favorite's!
ORDER ARRIVED TIME WISE AS EXPECTED. IT'S SUMMER HOT IN LAS VEGAS RIGHT NOW, SO THEY WERE NOT FROZEN. JUST BARELY COOL. I COOKED THEM RIGHT AWAY AND THEY WERE GREAT.
It was completely as advertised. Heard about you from Barstool guy and it went well.
Easy of ordering, efficient delivery, great product
Easy to order from restaurants and fast free shipping
Food arrived when scheduled. Family so happy to have a taste of home! Not cheap, but worth it for this kind of order.
Everything went well. I received The cake in and reasonable amount of time great tasting cake.
I placed 2 orders by mistake
Got charged for both and only got one
Either send me the other order or credit me the money
My name is Jason freeman address is 2152 brook view lane, Grayson GA
I sent these to my son in Colorado. He was super excited to receive them as the cheese steaks he gets there are not the reall Philly ones. I have not heard whether he ate any since he got them.
Delivered on time in good condition, and delicious!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

