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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Gift arrived as promised. It was a wonderful as website depicted.
Arrived on time. Almost to the day from the estimate which was make about 5 week before.
I got ice-cream. Delivered quickly and ice-cream was nice and firm. Had not melted one bit.
Goldbelly and King's BBQ did fine. Order was filled and shipped in an timely manner and I had a discount coupon with Goldbelly. Nothing to complain about with them.
It was a new adventure in eating. Have wanted to eat at Philippe's and at last I had a very tasty French dip. Enjoyed all the accoutrements even the purple pickled egg.
Every was excellent. Not only the lobster was fresh, delicious but there was an abundance in each container. The additional suggestions as to how to prepare the lobster rolls gave us obtains.
Easy to order and the product was even better than hoped for.
The food was delicious and of good quality. We are happy overall with the experience and we will definitely order again.
My goodies arrived right on schedule and were delicious
The package was packed perfectly. The cold packs were still frozen and the contents was cold. The lobster was fresh and delicious and the lobster rolls came out great.
Sandwiches wrapped well and easy instructions. Tasted great!
Arrived just when it was supposed to. Great condition and delicious!
My cake was incredible! It arrived still frozen to STL on a 90° day. It also tasted amazing after being thawed! Was a great bday present for a friend! Everyone I shared it with wants to order for their own bday!
Delivered on time and still cold. Cake was delicious, light and creamy.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

