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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Everything came exactly when it's said it would and was Amazing.
Delivered as scheduled, contents kept frozen with dry ice
Kept me informed of delivery progress. Shrimp was very clean.
Great diverse food options, love free shipping options, editors picks, flash sales. So great to have a website where you can get quality food from around the country.
The cake arrived on the right day - my dad's 90th birthday. With Covid we couldn't do our normal thing, me baking a cake and spending the weekend with him at his lake home.
Delicious amazing cake!
The cake was packaged very well and tasted amazing!
Pretty fast delivery. All pastry made it intact. Recipients said they tasted wonderful.
Everything from order to delivery, I had no problems getting a good fresh pie delivered right to my door steps, thanx Goldbelly!
Although they may be really good when there fresh, they sucked after freezing them and not worth $25.00 per sandwich
I received a reply email from CS regarding an order for 100 White Stone Oysters that are unpalatable. Still waiting for a resolution so I'm not sure if that went well
Shipping was on time and packed perfectly! The cheesecake was DELICIOUS and brought a piece of Montana all the way to Indiana!
Food packaging Amazing better than expected. Everything in great condition tasted great!
Pie arrived fast and in great condition, also fresh. All the way to California from NY.
Arrived when promised; well-packed; excellent food!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

