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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Ordering and arranging delivery was a very smooth process
Packaged nicely, fresh, responsive customer service.
The website was easy to use, communication was good. Customer service took care of a reshipment of my order quickly.
Very surprised the IMO's pizza turned out so well. The pizza was well assembled with great ingredients and lots of Provel. The crusts bakes up thin and crispy. Everyone was very happy with all 6 pizzas. We were only sorry when they were gone.
Easy to order and delivered on time. Tracking was great too!
My dad was so pleased with the fruit and the quality and freshness this was for his 80th birthday thank you for making 2020 something wonderful
Ordering was easy and got my delivery when promised. Food was solo good I will order again
Order was well tracked... and arrived well packaged. My favorite website amidst the pandemic. Been telling everyone I know. Keep bein the best. We love you goldbelly!
Delivery was efficient. But the product was overheated due to the high temperatures in the UPS delivery truck.
Everything. We are so glad we were watching Diners, Drive ins...
Arrived on time and in good condition, got rave reviews from they recipient!
Search, ordering, and shipping were all great. I will definitely order from this site again and again!
Order came just as promised and was well packed and appropriately chilled
Easy to order. Arrived on time. Delicious! Brought back memories of my beloved Welsh grandmother. Just last summer a cousin and I were saying we wished we could have someone deliver Welsh cakes to us. What more could I ask for? Thanks so much for this wonderful treat!
Order was correct and quick! I am told I arrived fresh and delicious
Delivery on time. Great packaging. Clear food handling instructions.
Quality of product.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

