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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
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Pizza was very good, and overnight shipping went flawlessly.
The speed of delivery, packaged well, tasted great!
Fast delivery, food was still frozen upon arrival.
Oh my gawd, NY food that was delicious. The bread, the meat, the extras, my oh my. We loved it!
My food arrived as promised and was very well packed. Great job!
Delivered exactly when I asked, great product, delicious
The site was easy to use and had a great selection. I love that you can order from around the world! Only reason it's not a 10 is because shipping basically doubled the cost, which I don't particularly mind (it is perishable & shipping from Paris), however many of my friends do not have the budget to afford that. Still, overall I'm very happy with it and see myself ordering from you guys again!
Everything, we just don't want more now thank you!
I loved it. Better than expected. Pat's did a great job putting together. I had a few people over who never had a legit philly, and they loved it.
Great selection of a wide variety of my favorites from around the country.
Everything. Ease of ordering, product information provided, speed of shipping.
Timely delivery
Delicious cake, exactly what was expected
On-time delivery; product in excellent condition and absolutely delicious!
The customer service is awesome
Really worked through my issue
Very happy with their caring emails
Ordering was extremely easy. Our food was fresh, well packed and delivered as ordered and on time!
Wow! My order arrived perfectly frozen! What a fantastic experience! Thanks
Came on time was very fresh we enjoyed the cake will order again
The whole experience. It was delivered when you said it would be there. My daughter and son in law absolutely loved their lobster rolls.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

