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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Everything was great! Food arrived exactly when expected and was amazing!
Pickles were great. I gave so many to my neighbors that I'll probably order again soon.
Delivery was made when promised and the packaging provided good protection for the product.
Order arrived on time and quality was as promised.
Ordering on Carlo's website was quite easy. My package was delivered on time and in excellent condition.
The food was cold but not frozen. Very little dry ice was in package but food was good.
Everything went well! Shipping was fantastic. It arrived on time. The meal was a 58th anniversary dinner for to world travelers stuck at home due to travel restrictions during a pandemic. The meal was easy to prepare and absolutely delicious!
Ordering my was very easy. One of my two items arrived on time and cold.
The cake was soooo fresh and moist. Icing reminded me of Florida and Key Lime Pie. Will definitely order again.
Delivery was fine, however, the product was not that great!
The ordering was very easy and the product is amazing.
Order process was easy and showed up on expected delivery date.
Everything was awesome. Quick shipping, perfectly packed, high quality.
I was kept informed constantly. Chris answered my many questions, as this was the only the second time I ordered perishable food to be delivered and the other company was terrible. Thanks goldbelly and Chris!
Custermer Svc. In the beginning was challenging, but due to the current circumstances I totally understand the delay. Seriously, everything went so well. Our nephew is in the Army, so the best part was seeing his smile, which was priceless.,
The delivery was on time and the recipient was pleased.
Everything it was fantastic to have a bite of my childhood home in Las Vegas Durning a pandamic. Nothing better then comfort food
Food was good, person who got in touch w us was helpful
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

