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Goldbelly

3.8

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Goldbelly Reviews Summary

The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.

This summary is generated by AI, based on text from customer reviews

service
129
value
123
shipping
126
quality
112
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Virginia
1 review
0 helpful votes
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Everything went well, thank you SO much! From the ordering process, to the updates, and delivery. She was so surprised and loved, loved the cake. I've been telling everyone about Gold Belly since using the service and loving it.

Date of experience: June 10, 2020
Virginia
1 review
0 helpful votes
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Products are amazing but shop times very slow even when paying for faster ship

Date of experience: June 10, 2020
Virginia
1 review
0 helpful votes
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Order arrived on time and I was able to track it from shipping to delivery. Very easy to use.

Date of experience: June 10, 2020
Virginia
1 review
0 helpful votes
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The pizza was great
June 10, 2020

The pizza was great. Cool idea. Too expensive and too long delay for delivery.

Date of experience: June 10, 2020
Virginia
1 review
0 helpful votes
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Response by Maddy T
June 10, 2020

Response by Maddy T. In handling a late shipment with spoiled product was timely, thorough, and very much to my satisfaction.

Date of experience: June 10, 2020
Virginia
1 review
0 helpful votes
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My delivery was delayed due to COVID-19. You followed up and made sure I knew that you were unable to deliver as promised. Then let me know when you could deliver and then did. Thanks

Date of experience: June 10, 2020
Virginia
1 review
0 helpful votes
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Delivery was timely, packaging was perfect to protect the cake and it was fresh

Date of experience: June 10, 2020
Virginia
1 review
0 helpful votes
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Our first order from Russ and Daughters arrived in decent time and the salmon was cold. Our second order of salmon from Ziggy's... arrived very warm. Because of fear of Listeria, we felt we had to dispose of it. We didn't even feed it to our dogs... too salty.

Date of experience: June 10, 2020
Virginia
1 review
0 helpful votes
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Delivered on time and was securely packaged making my son's birthday cake surprise a hit!

Date of experience: June 10, 2020
Virginia
1 review
0 helpful votes
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Bagels went out immediately and they loved them. But I'm still waiting on the second half
Of my order (peaches).

Date of experience: June 10, 2020
Virginia
1 review
0 helpful votes
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The whole process was easy and informative. Cake came on time and was very well packaged.

Date of experience: June 10, 2020
Virginia
1 review
0 helpful votes
Follow Jill W.
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Best pound cake ever tasted! Arrived as promised intact and in a decorative box. You can taste the butter in every bite. Great product and great service. Highly recommended!

Date of experience: June 10, 2020
Virginia
1 review
0 helpful votes
Follow Richard S.
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One of my orders arrived on time for the 80th birthday it was scheduled for.

Date of experience: June 10, 2020
Virginia
1 review
0 helpful votes
Follow Ryan T.
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On time delivery of the best subs ever! Well packaged and I will be ordering again.

Date of experience: June 10, 2020
Virginia
1 review
0 helpful votes
Follow Elizabeth S.
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Everything was perfect - even in the middle of the pandemic. The order arrived on time, in perfect condition, and was beautiful (to look at and to eat!). I have ordered countless gifts from Goldbelly and have never been disappointed!

Date of experience: June 10, 2020
Virginia
1 review
0 helpful votes
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Once shipped, the product arrived quickly. The bagels and cream cheese were fresh and delicious!

Date of experience: June 10, 2020
Virginia
1 review
0 helpful votes
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Fresh - good taste - prompt - customer service assistance

Date of experience: June 10, 2020
Virginia
1 review
0 helpful votes
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Wide variety, useful details and helpful customer reviews.

Date of experience: June 10, 2020
Virginia
2 reviews
0 helpful votes
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Everything
June 10, 2020

Everything. I appreciate being listened to. The solution was quite good.

Date of experience: June 10, 2020
Virginia
1 review
0 helpful votes
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Website was easy to navigate
June 10, 2020

Website was easy to navigate. My order arrived on time and just as I ordered. So happy Gold Belly offers such a huge variety. How else would we get Dinosaur Bar-b-cue in the heart of Missouri?

Date of experience: June 10, 2020

From the business

Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.


goldbelly.com
Founded in 2013
New York, NY, United States