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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
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Everything went well, thank you SO much! From the ordering process, to the updates, and delivery. She was so surprised and loved, loved the cake. I've been telling everyone about Gold Belly since using the service and loving it.
Products are amazing but shop times very slow even when paying for faster ship
Order arrived on time and I was able to track it from shipping to delivery. Very easy to use.
The pizza was great. Cool idea. Too expensive and too long delay for delivery.
Response by Maddy T. In handling a late shipment with spoiled product was timely, thorough, and very much to my satisfaction.
My delivery was delayed due to COVID-19. You followed up and made sure I knew that you were unable to deliver as promised. Then let me know when you could deliver and then did. Thanks
Delivery was timely, packaging was perfect to protect the cake and it was fresh
Our first order from Russ and Daughters arrived in decent time and the salmon was cold. Our second order of salmon from Ziggy's... arrived very warm. Because of fear of Listeria, we felt we had to dispose of it. We didn't even feed it to our dogs... too salty.
Delivered on time and was securely packaged making my son's birthday cake surprise a hit!
Bagels went out immediately and they loved them. But I'm still waiting on the second half
Of my order (peaches).
The whole process was easy and informative. Cake came on time and was very well packaged.
Best pound cake ever tasted! Arrived as promised intact and in a decorative box. You can taste the butter in every bite. Great product and great service. Highly recommended!
On time delivery of the best subs ever! Well packaged and I will be ordering again.
Everything was perfect - even in the middle of the pandemic. The order arrived on time, in perfect condition, and was beautiful (to look at and to eat!). I have ordered countless gifts from Goldbelly and have never been disappointed!
Once shipped, the product arrived quickly. The bagels and cream cheese were fresh and delicious!
Fresh - good taste - prompt - customer service assistance
Wide variety, useful details and helpful customer reviews.
Everything. I appreciate being listened to. The solution was quite good.
Website was easy to navigate. My order arrived on time and just as I ordered. So happy Gold Belly offers such a huge variety. How else would we get Dinosaur Bar-b-cue in the heart of Missouri?
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

