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Goldbelly Reviews Summary
The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Easy to order. Shipped and received with no issues. The quality of my order was perfect.
Packaged very well! Worth it! The meat and sauce was amazing! Will definitely be ordering again in future!
The packaging and the pastrami and other ingredients in order was terrific.
My daughter and son in-law were very thankful for the gift. I asked if everything was fresh and the answer was YES. This made me very happy.
The food was awesome! Arrived fresh, delicious, and on time.
Love Goldbelly! I tell all my friends about the amazing things on the site. It's like a food lovers paradise. I haven't once been disappointed.
Product arrived damaged. Immediately upon notification, Goldbelly offered me either product replacement or full refund, whichever I preferred.
Goldbelly was extremely easy to work with and the food was very well-packaged and well-sent. The order was shipped exactly on time, and they were extremely responsive and helpful when there was an issue with the delivery, which was out of their hands. I will definitely be using Goldbelly again and recommending it to others.
Order process was easy and straightforward and delivery was on time.
The Carlo's bakery rainbow cake was maybe the best cake I've ever eaten in my whole life. And it was beautiful to boot. I was a little worried when the UPS driver arrived carrying my package on its side when it was clearly marked with an arrow in the opposite direction!. But no fear. It was expertly wrapped on the inside and still frozen on the dry ice so the cakes were in pristine condition. We stored them as directed in the fridge to thaw overnight and the next day when we had them to celebrate my daughter's birthday, they were fantastic! Bravo! I will be ordering again.
The food was excellent. Preparation directions were clear. Nice to have the extra sauce for later.
The whole process went smoothly and the food was delivered on the day it was promised.
The packaging and storage & preparation info were great. The food was outstanding as always.
Ordering process was fairly standard, easy check out, etc.
The pickles arrived on time and we're absolutely the best I've had since I've live in New York. I am hoarding them for my own consumption! Now I need to order some pastrami and New York rye bread.
I ordered a special birthday cake on Goldbelly for my nieces birthday. It was the Cake Boss rainbow cake. I ordered it 2 weeks in advance with delivery the day before her actual birthday to avoid any delivery issues. Sadly it didn't matter. We didn't find out until 4pm the day it was due that it was delayed. There is no phone number to call Goldbelly and customer service is only available through email and they shamefully used COVID as an excuse for no Customer service. Every other company I have needed to call doing this trying time have all had phone reps. Anyhow, after countless attempts we had to buy the only cupcakes available in the grocery store on Saturday morning so my niece could at least have something to pass out to her friends doing drive by's in lieu of the cancelled party. We finally got the cake 4 days late and obviously inedible. I finally just got a response from Goldbelly telling me I basically should have read the fine print where it says they have no responsibility for deliveries being on time and NO REFUNDS regardless of the condition of your purchase. But they were will to give me a credit so I could continue to deal with their horrible service again. There is no where on their site where you can actually post a review, big surprise. I just googled Goldbelly reviews, which I should have sadly done before ordering, and found countless reviews exactly like mine.
I loved the pizza and it came fast and was still frozen.
Delivery came when it was supposed to. It was very late in the evening when it arrived, but that wasn't a problem for me, around 9 pm. Packaging was good. Ordering was easy.
From the business
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members