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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Food was delicious, arrived on time and in tact. Tracking was also very easy
The right thing was delivered on time and was fresh and delish! How often does that happen? Was perfect!
Quality of selections.
Ease of website / app.
Delivered as expected.
So nice to be able to order and have it arrive when it supposed to! I love this website
Arrived on time in perfect condition! The Birthday Girl was thrilled!
The Stones were right on target. I recently moved to Houston from Ft Laudedale.
Ate Stone Crab every season for 20 years except this one. I was skeptical about
"Pacific Stone Crabs". They were pretty good and looked similar to the Florida Stones.
The delivery went as promised and the cakes arrived in great shape!
I was able to order from Gino's East, which is what I wanted.
Also, the order was delivered on the day and time that the order said that it would be.
They were delicious! Was a short order cook outside Philly and made cheesesteaks 5 days a week. Been in Colorado 25 years and can't get a real steak on a REAL ROLL anywhere! Thank you!
The bagels arrived when expected and were fresh and delicious.
My family LOVES their Congratulations donuts! Sent them to my niece and she liked it some much, I then sent some to my nephew! Will be using you all again! :)
Everything! From the ordering to the timely delivery, everything was exceptional.
Delivered on time and well packaged. Product was a gift that was greatly enjoyed
My mom and her friends said it was the best cake they ever had!
Delivery was when expected and the recipients enjoyed the food
Cake came in one piece and was cold. Even the ice was still intact
Easy to order and my gift arrived exactly the day I asked it to be delivered. Very happy
We had a great experience for our first time. We even ordered again from another place. It was super convenient!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

